call, and each question you make, will
be addressed by a professional dedicated to
supporting your system, not a trainee. These guys are professionals
that take their work,
and your needs, very seriously. To reach them, give them a call
at 800.653.9435 or
1.936.788.5526, they will be happy to help.
But the telephone line is only our first line of support. We have
arrayed in the field,
technically trained regional salesmen that can respond and assist
in most service situations.
And when further help is needed, we bring in a team of dedicated
field service personnel
that can fix just about anything. With this three-tier technical
service strategy YZ is in place
to give you the support and service you need, when you need it.
At YZ we stand behind our product, this is a responsibility we
take very seriously, so
seriously we provide a Three-year limited warranty on all of our
products against defects
in materials.
This optional 1-day service enhancement provides for your new
system start-up and
commissioning by one of our factory certified technicians. Once
your connections are
complete, our field technician will arrive on site and provide
system start-up, commissioning
and equipment instruction. If you have multiple NJEX systems,
a multiple system start-up
discount is available. Prices quoted will include labor technician
travel and associated
expenses. If you feel you may need a little help getting started,
give us a call we’ll be
happy to help.
ServiceOne is an annual maintenance program geared to give you
a little breathing room in
your routine service schedule. We’ll send one of our factory
certified technicians on-site
for an extensive diagnostic check and system refurbishment. Labor,
travel, and associated
expenses necessary to complete this annual maintenance program
are included in the
price of the program. All parts used in this maintenance will
be discounted 10% and the
service will include a printed, technician's report.
Let’s face it, reading a manual is one thing, but having
an expert guide you step-by-step
through the details of the system will give your team a head start
on trouble shooting issues
in the field. With the ability to train up to 15 of your team
members at a time, we can provide
technical training to encompass: NJEX operation and the Sentry4
software; DTEX and
Reporter operation; and Sampling training to which may include
the DynaPak, and the Light
Liquid and Crude Oil Samplers.
Where we train is up to you. Your team is welcome to travel to
our Corporate Learning
Center located in Conroe, Texas, just outside of Houston, or we
can come to you. It’s
your choice.
Call for a quote, pricing includes equipment manuals, employee
certification materials,
travel and expenses. |
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